Privacy Policy
At PesaTransfers, privacy is not just a legal requirement — it is part of the trust our customers place in us when moving money internationally. We are committed to protecting your personal information, using it responsibly, and maintaining the highest standards of security, transparency, and compliance.
Key Privacy Commitments
🔒 Your Data is Protected
We use secure systems, encryption, access controls, and fraud monitoring tools to protect your information and transactions.
⚖ Regulatory Compliance
We collect information required to comply with Australian AML/CTF laws, AUSTRAC obligations, sanctions screening, and identity verification requirements.
🚫 We Never Sell Your Data
PesaTransfers does not sell your personal information to advertisers or third parties.
👤 You Remain in Control
You may request access to your personal information, update inaccurate information, or raise privacy concerns at any time.
1. What Information We Collect
To provide secure remittance and payment services, we may collect personal information including your full name, date of birth, residential address, email address, phone number, identification documents such as a passport or driver’s licence, financial and transaction information, and technical information including IP address, device details, and website usage data.
We collect this information to verify your identity, process transactions, manage customer relationships, detect fraud, improve our services, and comply with Australian legal and regulatory obligations including AML/CTF and AUSTRAC requirements.
2. How We Collect Information
We collect information through our website, mobile applications, onboarding processes, customer support interactions, transaction activity, compliance checks, identity verification providers, payment partners, and publicly available sources where required for regulatory compliance. We may also use cookies and similar technologies to improve website functionality, security, and user experience.
3. How We Share Information
We may share your personal information with trusted third-party providers including banking partners, payment processors, compliance service providers, identity verification services, fraud prevention providers, legal advisors, and government or regulatory authorities where required by law.
As part of international remittance services, some information may be transferred outside Australia to enable transaction processing and payout services. We take reasonable steps to ensure overseas partners handle information securely and in accordance with applicable privacy obligations.
4. Security of Your Information
🔐 Encryption
All sensitive information is encrypted during transmission and storage.
🛡 Access Controls
Only authorised personnel can access sensitive customer information.
⚠ Fraud Monitoring
We use transaction monitoring and security systems to detect suspicious activity.
📁 Secure Retention
Records are securely maintained in line with AML/CTF legal obligations.
5. Data Retention
PesaTransfers retains personal information for a minimum of seven (7) years in accordance with Australian AML/CTF laws and other applicable legal obligations. Once information is no longer required, we take reasonable steps to securely destroy or de-identify it.
6. Your Rights
You may request access to your personal information, request corrections to inaccurate information, or contact us regarding concerns about how your data is handled. We may require identity verification before processing such requests.
Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us.
📧 dataprivacy@pesatransfers.com
🌐 www.pesatransfers.com