Contact PesaTransfers
We’re Here to Help
Questions about sending money to Kenya? Our team is here to support you with clear answers, transfer guidance, and account assistance.
Frequently Asked Questions
Find answers to common questions about our service.
What is PesaTransfers?
PesaTransfers is a digital remittance platform that enables customers in Australia to send money securely to Kenya.
Which countries can I send money to?
We currently support transfers to Kenya only. More African countries will be added soon.
What are your fees?
Fees depend on the transfer amount and payment method. You will see all applicable fees before confirming your transfer.
Are there any hidden charges?
No. We aim to show the transfer fee, exchange rate, and recipient amount clearly before you send.
What exchange rate will I get?
The exchange rate will be displayed before you confirm your transaction.
How fast is the transfer?
Transfer times depend on payment method, payout partner, banking networks, and compliance checks.
How can my recipient receive the money?
Recipients in Kenya may receive funds through supported payout channels such as bank account or mobile money, subject to availability.
What information do I need from my recipient?
You may need the recipient’s full name, phone number, country, and payout details such as bank account or mobile money information.
How do I track my transfer?
You will be able to view your transfer status through your PesaTransfers account or receive transaction updates where available.
Is PesaTransfers safe and legal?
Yes. PesaTransfers is an AUSTRAC-registered Independent Remittance Dealer and applies AML/CTF, identity verification, fraud monitoring, and security controls.
Why do I need to verify my identity?
Identity verification is required under Australian AML/CTF obligations and helps protect customers from fraud and financial crime.
How much money can I send?
Transfer limits may depend on your verification status, risk profile, payment method, and regulatory requirements.
I sent money to the wrong person. What can I do?
Contact us immediately. If the funds have not yet been paid out, we may be able to cancel or review the transaction. Completed transfers may not be recoverable.
How do I contact customer support?
You can contact us by email at support@pesatransfers.com or by phone on .........
Still Have Questions?
Send us your enquiry and our team will get back to you as soon as possible.